Online payments can be made through debit card or credit card. You will receive an email confirming your order has been placed when the payment has been taken. If you are having issues with online payments please contact hello@ellismhairicameron.com.

Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. International delivery is the responsibility of the postal service in the destination country and Ellis Mhairi Cameron cannot be held responsible for delays caused by the local country postal service or customs checks. Any customs charges incurred are the sole responsibility of the customer.

Please see our Shipping & Returns page for full details.

Yes - for full details please see our Shipping & Returns page.

For deliveries to the USA, Europe & Australia all customs charges, import taxes, tariffs and associated handling fees are covered by Ellis Mhairi Cameron. For other locations please email to enquire.

For details on returns, please see our Shipping & Returns page.

Delivery time varies depending on the collection. If the jewellery is in stock (please see individual product pages) you will receive the product within 1-2 working days within the UK, and 2-5 working days for most other countries.

For made to order items of collection pieces, our standard lead time is 4-6 weeks, but it may be longer during peak seasons.

If you have left it a bit late and need something sooner than the delivery time stated, or by a specific date, please email hello@ellismhairicameron.com.

Ellis’ jewellery is designed for everyday wear, but should be taken off when doing a physical task, such as exercising, as this could result in damage to a stone. Clean regularly with a soft toothbrush, liquid soap and warm water to avoid any build up of dirt and keep the stones looking their best.

As with all fine jewellery, stone settings should be checked occasionally. If there is any signs of movement please return the jewellery to us to inspect and adjust. Utmost care has been taken to set stones securely however Ellis Mhairi Cameron is not responsible for the loss of stones after purchase. We recommend purchasing insurance, to safeguard against any accidental damage or loss. We are happy to provide complimentary insurance valuations for your pieces.

Although Ellis’ jewels are designed to change with the wearers’ lifestyle and habits throughout the years, Ellis is happy to recondition items and return their original finish and lustre. Please email to arrange deep cleaning.

You can read our full Care Advice here.

If you do not know your size, please make an appointment with Ellis to check before ordering, or visit your local jeweller for sizing if you cannot visit Ellis in her London studio.

For surprise proposals, where you cannot check the size before hand, we recommend ordering the ring size we have in stock (see Product Details), and then contacting us post proposal to have your ring sized.

Certain styles of rings, such as eternity bands, cannot be resized, so please endeavour to find out your correct ring size to avoid disappointment, or email for advice.

Ellis offers one re-size free of charge for items purchased on the website, further re-sizes will incur a charge of £80.

We list all our sizes in UK ring sizes. Please see an international ring size guide for conversion here.

If you are not sure of your ring size or are worried about ordering the wrong size, please email hello@ellismhairicameron.com and we will assist.

It is possible to pay in instalments for any Ellis Mhairi Cameron in stock piece, or custom/bespoke order.

Our tiering system works as follows:

• Pieces £1000 - £4000 | Payments can be made in two instalments.
• Pieces £4001 - £10,000 | Payments can be made in up to four instalments.
• Pieces £10,001 and above | Payments can be made in up to six instalments.

Payment plans can be set up by contacting hello@ellismhairicameron.com.

Please Note: Payments must be made via BACS transfer, jewellery will not be delivered to you until payment has been made in full and full payment must be received with 6 months of the first payment.

Ellis is committed to sourcing all her jewellery materials in an ethical and sustainable manner. The jewellery is cast using 100% recycled gold using British suppliers, based in the UK. Every jewellery piece can also be ordered in FairTrade Gold; please enquire about this as it does affect price. All jewellery has been certified in accordance with the Hallmarking Act 1973.

If you would like any further details about the supply chain, email hello@ellismhairicameron.com. 

Ellis works with a selection of independent, reputable diamond suppliers based in London and India. The diamonds are sourced in an ethical and traceable way.

Each diamond Ellis uses has been individually selected for its unique beauty. Please keep this in mind, as the diamonds used in your jewellery will also be unique, so they may vary slightly in size and colour from imagery you may have seen. Read more about our diamonds here.

Ellis does not provide GIA certificates for diamonds, as she does not look to present industry deemed perfection within her pieces. However, if you would specifically like GIA certified diamonds in your jewellery, these can be especially sourced for you. Please keep in mind that a GIA certificate will impact the price of the diamonds used, and therefore the finished piece of jewellery, significantly.

We are always happy to provide a valuation / certificate of authenticity for insurance purposes.

Each piece of jewellery is completely handmade in Ellis' London studio, meaning every creation is inherently one of a kind. As a result, slight variations in stone size, diamond tone, and metal finish will naturally occur, and finished pieces may differ subtly from photographs you’ve seen online or in previous examples.

This is especially true for our Excavations collection, where the diamonds used are often selected for their highly unusual and rare colouring. These distinctive shades are not easily sourced or reproduced, making exact replication of any design particularly challenging. While we always strive to match the aesthetic and style shown in photographs, the individuality of these stones means that no two pieces will ever be identical.

This inherent variation is a key part of the imperfect beauty that defines the Ellis brand - every piece carries its own unique story, shaped by the rare materials used and the handcrafting process.

If you have specific expectations around colour, tone, or stone characteristics, or if you’re unsure whether a particular stone can be matched closely, we encourage you to reach out to our team before placing your order. We’re always happy to discuss available options and ensure clarity before production begins.

Every piece in the collection can be customised with a preferred type, colour or size of stone and preferred precious metal alloy. Ellis can guide you through the collections and possibilities that can be explored to make one of an existing design more personal to you. Please contact hello@ellismhairicameron.com to enquire.

Our main collection is made in 14 carat (585) yellow gold. All pieces can also be made to order in 18ct gold or platinum, as well as white gold or rose gold.

If you’re looking for something completely unique, within the Ellis Mhairi Cameron aesthetic, Ellis offers a private consultation with Ellis in person, via video chat, or over the phone. This is an exclusive opportunity to learn about Ellis' creative process and bring to life an original piece of jewellery for you to treasure. Please note we have a minimum spend of £10,000 for completely bespoke designs, due to the extra care and time we dedicate to bespoke projects. Read more here.

Ellis specialises in reworking heirloom jewellery, creating a new piece of jewellery for you within the Ellis Mhairi Cameron aesthetic. 

As each piece of heirloom jewellery is unique, please contact hello@ellismhairicameron.com to discuss the pieces you have, and how you would like them reworked. We do also offer a trade in service, where if you have unwanted pieces of solid gold jewellery, these can be traded in for market value credit to be spent on pieces from the collection, or to be put towards a custom project.

Please email to discuss a reworked piece, or read more here.

Ellis is more than happy to work remotely on your piece of jewellery. She has created pieces for clients all over the world, and will be able to talk you through the process so you feel confident ordering.

Ellis offers an engraving service if you would like your jewellery engraved with a personal message.
Please email to discuss your engraving and Ellis will contact you with finer details including font options and pricing. As a guide, up to 15 characters, such as a date or couples name (eg. '20.04.2020' or 'James & Alice') will be £95.

Every piece made by Ellis Mhairi Cameron is designed to be worn and loved everyday, but as with all fine jewellery, it should be treated with care.

Ellis provides a one year warranty on all pieces of jewellery from the date of purchase, provided it has not been worked on by another jeweller or the damage does not go beyond accepted patterns of wear. Beyond the warranty period, Ellis will quote for any necessary repairs on a case by case basis.

You can read our full Care Advice here.

We can provide a valuation certificate for insurance purposes once your purchase is complete.

Please email hello@ellismhairicameron.com for details.

For UK Wholesale enquiries please email hello@ellismhairicameron.com

For Worldwide Wholesale enquiries please email hello@lalotcollective.com

For Press enquiries please email amy@amywilsonpr.com